By Paul Luff, Jon Hindmarsh, Christian Heath
This crucial new publication brings jointly key researchers in Europe and the U.S. to debate serious matters within the examine of the place of work and to stipulate fresh advancements within the box. the gathering is split into components. half I incorporates a variety of particular case reviews that not just supply an perception into the problems significant to office experiences but in addition the various difficulties inquisitive about conducting such study. half II makes a speciality of the interrelationship among place of work reports and the layout of recent applied sciences.
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Extra info for Workplace Studies: Recovering Work Practice and Informing System Design
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1993) and Dourish et al. (1996), among others, have undertaken a series of studies exploring interaction, sociability and work among personnel using media space technologies (computing and audio-visual infrastructures designed to support distributed collaborative working) and Bowers et al. (1995) and Hindmarsh et al. Introduction 17 (1998) have examined the use of virtual environments. In various ways these studies reveal how advanced technologies designed to support distributed collaborative work transform visual and vocal conduct, and can undermine the abilities of participants to establish a mutually coherent sense of objects and their respective environments.
One of the most 14 Paul Luff, Jon Hindmarsh and Christian Heath surprising developments is found not within sociology or anthropology but within cognitive science. The growing recognition of the importance of the situated and collaborative character of practical action has led to the emergence of ‘distributed cognition’. While there is some debate as to the provenance of the approach, and what it actually involves, there would seem to be strong commitment to exploring the ways in which tools and technologies enable participants to develop common understandings and representations of actions and objects, and thereby facilitate cooperation and collaboration.
Unlike other approaches used in workplace studies, it is sometimes seen as offering a solution to the vexed problem of the ‘micro and macro’, which even haunts CSCW, a conceptual vehicle for interweaving the fine details of interaction with the broader organisational constraints and circumstances. However, it is perhaps ethnomethodology and conversation analysis, more than any other analytic orientation, which had the most prevailing influence on these workplace studies and more generally, social science research in CSCW.