By Sheila W. Furjanic
This article indicates how one can create a programme that "engages" trainees and guarantees that they take note and use what they have discovered after they come again to paintings. The textual content offers "LEARN" - the author's rationalization of the psychological approach that occurs within the grownup trainees' minds after they are "learning." It additionally provides the author's unique application for designing and offering education in order that the beginners "internalize" the cloth and make it their very own.
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Extra info for Turning Training into Learning: How to Design and Deliver Programs that Get Results
Example text
2. In the next month, the number of inventoried popcorn and soft drink containers will correspond with the sales indicated on the cash register. participants will demonstrate in the training session as well as back on the job. Turning Training Into Learning focuses on getting results. It’s crucial that the skills developed during training be applied and expanded by the learner when they are applied to actual work situations. Traditionally learning objectives call for three different types of learning: Cognitive learning Affective learning Psychomotor learning A single training situation can call for one, two, or all three types of learning (see Figure 2-9).
Cognitive Type of Learning Figure 2-9. Workers need to learn how to operate the cash register and the popcorn machine. Involves the development of skills that require the learner to use his or her muscles. Calls for following procedures, learning techniques, and operating equipment, which become automatic after practice. Psychomotor Chapter 2: Designing Learner-Based Training 35 Cognitive Learning Cognitive learning calls for remembering specific information, applying that information to the job at hand, and making decisions based on that information.
Make soft drinks that pass taste test. Greet 100% of customers appropriately. ’’ Thank 100% of the customers. Serve approximately 20 customers in 15 minutes. Serve all customers efficiently, with a pleasant attitude. Register balances at end of day. Charge the correct amount for each of the 48 items. Operate the popcorn machine correctly. Operate and refill the soft drink machine. Smile and use approved greetings with customers. ) Say ‘‘Thank you’’ after customers are served. Serve customers quickly and efficiently.