By Institute of Leadership & Mana
With 40 good dependent and straightforward to stick to issues to select from, every one workbook has quite a lot of case reviews, questions and actions to satisfy either someone or organization's education wishes. even if learning for an ILM qualification or seeking to increase the abilities of your staff, large sequence offers crucial ideas, frameworks and methods to aid administration and management improvement. * built via the ILM to help their point three Introductory certificates and certificates in First Line administration * Well-structured and simple to keep on with * totally revised and up to date
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Additional resources for Delivering Training Super Series, Fourth Edition (ILM Super Series)
Sample text
Be specific Try to avoid general comments, which are not very useful when it comes to developing skills. Statements such as ‘You were brilliant’ or ‘It was awful’ may be pleasant or dreadful to hear but they do not give enough detail to be useful sources of learning. Try to pin-point what the person did which led you to use the label ‘brilliant’ or ‘awful’. ’ Specific feedback gives the learner more opportunity to learn. 10 mins Activity 32 Refer back to the last activity where you commented on some of the things that you do well.
There are a number of things you could have mentioned here. For example you could: Always make sure that the person is ready for assessment. make sure they are clear about what is going to happen during the assessment; think about the way in which results are made known, as privacy will help them feel less embarrassed; allow them to have a second attempt if they need to; ensure that they attempt the assessment only if you feel that they are capable of being successful; arrange a pre-assessment test in order to help them build up their selfconfidence.
A trainer needs to be able to identify some of these problems well before the course starts, and discuss possible solutions with the trainee. 4 Work activities Occasionally work circumstances can affect a person’s ability to take advantage of training. For example, people may: be working shifts; be working on urgent projects with short timescales; have unsupportive line managers. 5 Disabilities Disabilities can cover a wide range of situations. A trainer must be able to provide information in an acceptable form which overcomes things like: hearing problems; sight problems; dyslexia or word blindness; mobility problems.